Prepare your workspace
Work in a clean, dust-free environment. Disinfect the work surface, use appropriate laboratory PPE, and use new sterile transfer equipment for each preparation.
Documentation
Help &
Guides
Reconstitution guidance, ordering information, product data, and common questions — all in one place.
Reconstitution & Handling
How to reconstitute your peptide
Products supplied as lyophilised (freeze-dried) powder require reconstitution before laboratory use. Follow the matching product documentation and a validated laboratory procedure to protect material integrity and maintain sterility.
Confirm the correct solvent
Use only the solvent specified in the product or lot documentation. Bacteriostatic water is commonly used for compatible peptides, while materials with limited water solubility may require a product-specific solvent system.
Add solvent slowly
Introduce the validated solvent slowly against the inside wall of the vial rather than forcefully onto the lyophilised material.
Gently swirl — never shake
Gently roll or swirl the vial until the material has dissolved. Do not vortex or shake. If the appearance is unexpected, quarantine the vial and contact support.
Label and store correctly
Record the preparation date, solvent, and concentration. Follow the product-specific storage range and stability window; do not assume one universal condition for every material.
Research use only. This page is a general laboratory reference, not a dosing protocol or instruction for human or veterinary administration. Product-specific records and validated laboratory procedures take priority.
Ordering
How do I place an order?
Browse the shop, choose the product and available option, add it to your cart, and complete checkout. If we require additional order verification, our team will contact you before fulfilment.
What payment methods are accepted?
Available payment methods are shown securely at checkout and may vary by order or region. Contact support if you need help completing payment.
Can I cancel or modify my order?
Contact support immediately with your order number. We can only consider changes before the order has been processed or dispatched.
Do you offer wholesale pricing?
Yes. Contact our wholesale team with the products, quantities, destination, and purchasing frequency you require.
Products
What does “research use only” mean?
Products are supplied for qualified laboratory research and are not intended for human or veterinary use, diagnosis, treatment, or consumption.
Where can I find product documentation?
Available specifications appear on the relevant product page. Where available, lot-specific documentation or a Certificate of Analysis can be requested from support.
What purity standard do products meet?
Target purity is shown on applicable product pages. Lot-specific documentation, where available, provides the relevant result for that batch.
How should an unopened product be stored?
Follow the product-specific storage information. Many lyophilised peptides are stored frozen and protected from light and moisture, but requirements can vary by material.
Shipping
Full shipping policy →
How long does delivery take?
Orders ship from Hong Kong and are typically delivered to addresses in the United States within 5–7 days. Processing occurs on business days, and tracking is emailed after carrier acceptance.
Can I return an order?
Orders cannot be returned after dispatch. If an item arrives damaged, incorrect, or incomplete, contact us promptly with your order number and clear photographs so we can review an appropriate reshipment or refund.
Still need help?